Shipping and Return Policy
Effective Date: June 12, 2025
1. Shipping Policy
At Mana Bandar Mitayilu, we strive to deliver your favorite sweets with the utmost care and freshness.
Shipping Locations:
We currently ship across India.
For international orders, please contact our customer service for availability.
Shipping Time:
Orders are usually processed within [1-2] business days after receiving the order.
Delivery timelines may vary depending on your location but generally take [3-7 business days].
During peak seasons or holidays, there may be slight delays.
Shipping Charges:
Shipping charges are calculated at checkout based on the order value and delivery location.
Free shipping may be available for orders above a certain amount. (Specify if applicable)
Order Tracking:
Once your order is dispatched, you will receive an email/SMS with the tracking details.
You can track your order through the link provided.
Delivery Partners:
We partner with reliable courier services to ensure safe and timely delivery.
Delivery Issues:
If your package is delayed, lost, or damaged during transit, please contact us immediately at [Insert Contact Details] for assistance.
2. Return & Refund Policy
Due to the perishable nature of our products, we follow strict guidelines for returns and refunds.
Returns:
We do not accept returns once the product has been delivered.
If you receive a wrong, damaged, or defective product, please notify us within [24 hours] of delivery.
Kindly share photographs of the damaged or incorrect product as proof.
Refunds:
Approved refunds will be processed to your original method of payment within [5-7 business days].
In certain cases, we may offer store credit or a replacement instead of a refund.
Cancellations:
Orders can be cancelled only before they are processed and dispatched.
Once the order is shipped, cancellation is not possible.
Non-Returnable Items:
Customized or made-to-order items
Products opened or tampered with after delivery